Shipping policy

Effective Date: July 2026

Thank you for shopping with Messy Bun Merch, LLC! We appreciate your support of our family-owned small business.

Processing Times

Because many of our products are made to order, processing times vary by product.

Digital Downloads: Delivered instantly after purchase.
DTF Prints: 2–5 business days.
Custom Apparel: 3–7 business days.
Laser Engraving: 3–7 business days.
Tumblers: 3–7 business days.
3D Printed Products: 3–7 business days.

During holidays, sales, high-volume releases, or other busy periods, processing times may be slightly longer.

MBM Misfits Monthly Mystery Box

The MBM Misfits Monthly Mystery Box is a recurring subscription product that is prepared specifically for our subscribers each month.

Because each month's box is assembled after subscription orders are received, Mystery Boxes may follow a different processing and shipping schedule than our regular made-to-order products.

Subscribers will receive an email with tracking information once their Mystery Box has shipped.

The monthly subscription price does not include shipping. Shipping charges are calculated during checkout and may be charged with each recurring subscription order as shown at checkout.

Shipping costs may vary based on the customer's location, selected shipping method, carrier rates, and other applicable factors.

Subscription Shipping Address

Subscribers are responsible for keeping their shipping address current.

Any address changes should be made through the Manage Your Subscription page before the upcoming subscription order is processed.

Changing your address after a Mystery Box has already been processed or shipped does not guarantee that the shipment can be redirected.

Monthly Mystery Box Shipping Schedule

MBM Misfits Monthly Mystery Boxes are scheduled to ship by the 20th of each month. You will receive tracking information by email as soon as your box is on the way.

Please remember that the 20th is our ship-by date, not a guaranteed delivery date. Actual delivery time depends on the shipping carrier and destination.

Shipping

Once your order ships, you'll receive tracking information by email.

Shipping and delivery times vary depending on the carrier, shipping method, destination, weather, holidays, and other circumstances outside of our control.

Processing time and carrier transit time are separate. An estimated delivery date provided during checkout is an estimate and is not a guaranteed delivery date.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, transit and delivery are handled by the carrier. Delivery delays may occur due to weather, carrier disruptions, holidays, or other circumstances outside our control.

If tracking shows that your package is significantly delayed, missing, or potentially lost, please contact us. We’ll gladly help review the tracking information and assist with any available carrier claim or next steps.

Incorrect Shipping Address

Please verify your shipping address carefully before placing an order.

Messy Bun Merch, LLC is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

For subscription orders, customers are responsible for updating their shipping information before the upcoming order is processed.

If a package is returned to Messy Bun Merch, LLC because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Local Pickup

Local pickup is available at our China Grove, North Carolina location at no additional charge.

Pickup orders are usually ready within 2–4 business days. Please wait until you receive your Ready for Pickup notification before arriving.

Orders will be placed in the black pickup box on the front porch by the red door, and your package will be labeled with your name. There is no need to knock or come inside.

Pickup availability and estimated ready times may vary during holidays, sales, high-volume releases, or other busy periods.

Questions About Shipping

If you have questions about your shipment, please contact:

Messy Bun Merch, LLC

📧 cbishop@messybunmerch.com
📧 ssmith@messybunmerch.com

We strive to respond to inquiries within 1–2 business days.